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טל: |
052-5977493
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איש קשר:
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Shani
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תיאור: |
ABOUT THE POSITION:
We are searching for a team player who will join our support team to assist users who experience trouble with playing the game.
Job Description:
• Efficient assistance to users who experience trouble with all aspects of the game via email in English
• Develop and maintain good customer relationships by preserving current users and by drawing new ones as well as converting non-paying users
• Monitor all communication channels and alert to unique occurrences in order to keep them from becoming major issues
• 5 shifts a week- including weekend shifts and night shifts, 9-hour shifts
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דרישות: |
Requirements:
• Experience working in support of either technical or billing support - must
• High written communication skills in English
• Ability to work in a team and follow procedures
• Experience in the gaming world – advantage
• Self-motivated and very well organized
• Familiar with Social Media - Creative "out of the box" thinker
• Fast learner able to quickly pick up and remember procedures, and pay attention to details
• Able to multi-task and stay on top of several tasks at the same time, and take responsibility for them from beginning to end
• High level of comfort with PCs
• A strong familiarity with the Internet and its tools
PLEASE NOTE: THIS IS NOT AN IT POSITION. PEOPLE SEEKING IT POSITIONS NEED NOT APPLY.
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היקף המשרה: |
מלאה |
עיר/ישוב: |
תל אביב |
תפקיד: |
איש צוות |
שנות ניסיון: |
שנתיים |
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