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פרופיל החברה
שם החברה Playtika
תחום פעילות היי טק
תיאור החברה
Playtika is a global leader in social network and mobile gaming applications. It was founded in 2010 and immediately enjoyed sky-rocketing growth; currently 25 million users regularly play Playtika games on over ten platforms. In May 2011 the company was purchased by Caesars Entertainment, the world’s largest gaming company worldwide.
Playtika is managed by a team of experienced entrepreneurs and gaming industry pioneers. 250 employees work in Israel and other cities and the teams are growing rapidly.
סוג החברה
כתובת מנחם בגין 23 תל אביב
עיר/ישוב
מס' טלפון 052-5977493
דואר אלקטרוני
 
 
רשימת משרות פנויות
 
כותרת שם חברה תחום אזור תאריך עדכון
Support Representative 

  Playtika  שרות לקוחות  המרכז והשפלה  9/5/2013 
דואר אלקטרוני:   פקס:  -
טל:   052-5977493 איש קשר:   Shani
תיאור:
ABOUT THE POSITION:
We are searching for a team player who will join our support team to assist users who experience trouble with playing the game.
Job Description:
• Efficient assistance to users who experience trouble with all aspects of the game via email in English
• Develop and maintain good customer relationships by preserving current users and by drawing new ones as well as converting non-paying users
• Monitor all communication channels and alert to unique occurrences in order to keep them from becoming major issues
• 5 shifts a week- including weekend shifts and night shifts, 9-hour shifts
 
 
דרישות:
Requirements:
• Experience working in support of either technical or billing support - must
• High written communication skills in English
• Ability to work in a team and follow procedures
• Experience in the gaming world – advantage
• Self-motivated and very well organized
• Familiar with Social Media - Creative "out of the box" thinker
• Fast learner able to quickly pick up and remember procedures, and pay attention to details
• Able to multi-task and stay on top of several tasks at the same time, and take responsibility for them from beginning to end
• High level of comfort with PCs
• A strong familiarity with the Internet and its tools

PLEASE NOTE: THIS IS NOT AN IT POSITION. PEOPLE SEEKING IT POSITIONS NEED NOT APPLY.
 
היקף המשרה: מלאה  עיר/ישוב: תל אביב   תפקיד: איש צוות  שנות ניסיון: שנתיים 
 
Tier 2 Technical Team Leader  

  Playtika  אינטרנט, שרות לקוחות  המרכז והשפלה  9/5/2013 
דואר אלקטרוני:   פקס:  -
טל:   052-5977493 איש קשר:   Shani
תיאור:
Job Description
• Provide Tier 1 support, troubleshooting and technical support via available channels
• Functions as escalation resource for all complex support issues
• Work cases to resolution autonomously with little or no intervention
• Manage Tier 1 expectations with regard to resolution timeframe and status
• Take ownership and accountability for the case resolution process
• Good system view, capable of understanding the big and small pictures
• Apply advanced knowledge in creating and improving department processes
• Escalate issues according to established standard operating procedures
• Act as a liaison with QA teams and Product Team to evaluate and report bugs
• Participate in knowledge transfer exercises, help Tier 1 support increase their knowledge and increase their overall capability of handling problems without assistance
• Cooperate with efforts of QA teams and Product Team by providing feedback, as needed
• Write, edit and maintain knowledgebase entries
• Provide Weekly Reports based on outcome of all issues – closed and on-going
• Responsible for establishing and managing a small team

 
 
דרישות:
Requirements

• 2+ years of experience of tier 2 technical support or QA team
• Basic knowledge of SQL scripts- must
• Strong written and verbal communication skills in English - including tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
• Basic knowledge of web debugging tools such as Firebug and applications such as Sniffers
• Strong service orientation
• Managerial experience- big advantage
• Excellent problem analysis and re-creation skills, including assisting others overcoming knowledge gaps in areas related to the product and operating systems, re-creating the environment needed to perform the test, helping in understanding the customer issue, and finding workarounds.
• Quick and independent learning capabilities
• Good interpersonal skills, well organized, team player and self-motivated
• B.Sc. of Computer Science– Major advantage
• Must be comfortable working in a dynamic and challenging environment where everyone works unconventional hours and “does it all”
• Ability to multi-task without compromising quality
• Ability to self-document and work in an orderly manner

 
היקף המשרה: מלאה  עיר/ישוב: תל אביב   תפקיד: מנהל צוות  שנות ניסיון: שנתיים 
 
 
 
 
     

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